Despite the company’s promise to follow its “normal refund process,” little information has been provided about the root cause of the problem.Īdvertisers who were impacted by the bug have voiced their displeasure with Facebook and Zuckerberg’s silence. “A technical issue that has now been resolved caused ad delivery issues for some advertisers,” a Facebook spokesperson confirmed. The problem occurred just days after Mark Zuckerberg started his third round of layoffs in six months. This resulted in losses of between hundreds of dollars and hundreds of thousands of dollars. Some advertisers were charged more than double the amount agreed upon as a result of the bug, which primarily affected ad delivery on Facebook and, to a lesser extent, on Instagram. Mark Zuckerberg surrounded by guards ( Chip Somodevilla /Getty)
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